19 December 2024 – Sendcloud, the complete shipping platform for e-commerce, today announced the acquisition of Lox, a leading innovator in delivery issue management. This strategic move further strengthens Sendcloud’s mission to solve shipping globally by addressing one of the most critical challenges faced by online businesses: the cost and complexity of managing delivery issues.
Managing delivery issues, such as lost, delayed, or damaged parcels, has long been a pain point for e-commerce businesses. In the EU alone, 19 billion parcels are shipped annually, with delivery issues costing businesses significant time and resources. Each claim takes an average of 25 minutes to process, and unresolved issues can inflate shipping costs by 5–10%.
Lox has transformed this process, streamlining the delivery issue process across multiple carriers at one place, enabling businesses to save time, reduce costs, and boost customer satisfaction. Trusted by major brands like Vestiaire Collective, Fairphone and Dafy Moto, it automates both the detection and resolution of delivery issues, cutting claim processing times by up to 80%. This makes it a perfect addition to Sendcloud’s shipping platform, which already empowers 25,000+ businesses to streamline and scale their delivery processes.
“Shipping remains one of the most complex and costly aspects of e-commerce, especially for small and medium-sized businesses striving to compete with industry giants like Amazon”
“Shipping remains one of the most complex and costly aspects of e-commerce, especially for small and medium-sized businesses striving to compete with industry giants like Amazon,” said Rob van den Heuvel, CEO and Co-founder of Sendcloud. “With Lox on board, we’re equipping businesses to resolve delivery challenges faster and more effectively while reducing cost, ultimately transforming the entire delivery experience for both e-commerce businesses and consumers alike.”
“With Lox on board, we’re equipping businesses to resolve delivery challenges faster and more effectively while reducing cost, ultimately transforming the entire delivery experience for both e-commerce businesses and consumers alike.”
Since its founding in 2020, Lox has helped businesses level the playing field by introducing scalable and efficient delivery issue management. “Joining Sendcloud is a natural evolution of our shared mission to solve shipping globally,” said Dylan Hirsch, Co-founder of Lox. “Combining our expertise in delivery issue management with Sendcloud’s robust shipping platform allows us to amplify our impact, helping online businesses around the world navigate delivery challenges with ease.”
About Sendcloud
Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations and deliver great shipping experiences.
Today’s consumers want to decide where, when, and how they receive an order. But meeting their needs while still making a profit is a challenge. Sendcloud solves this by centralising and automating the entire shipping process. From label printing to branded tracking updates and returns management – Sendcloud lets you own your shipping from checkout to returns.
Backed by Softbank, L Catterton and trusted by 25,000 companies across Europe, Sendcloud is on a mission to solve shipping globally.
About Lox
Lox (a Sendcloud product) is the delivery issue management solution that allows you to manage and streamline the delivery issue process across multiple carriers so you can deliver a better customer experience while saving time and money.
With Lox, you will have full visibility over your delivery issues operations, automated workflows to handle claims efficiently, and detailed analytics to hold carriers accountable. By reducing manual effort and ensuring faster resolutions, Lox empowers you to focus on growing your business while delivering a seamless customer experience and maximizing your savings.
